{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across New Zealand on orders of $75 or more; a flat $25 delivery charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping Last updated 6 September 2026. Where we deliver We deliver right across New Zealand. Delivery times are the same wherever you are. What delivery costs Delivery is free on orders of $75 or more. Below that, a flat $25 delivery charge applies. The charge is shown in your basket before you pay, so nothing is added at the last step, and no GST is added either. Below $75 there is one rate, and it is the $25 above. Once your order is over $75 delivery is free, and you can still choose to pay $25 for the express service if you want it. We do not publish a faster transit time for it, so if speed is what you need, email us before you order and we will tell you honestly what is achievable. How long it takes Orders are handled and processed in 24 to 48 hours. After that, delivery takes 5 to 7 days and the time varies by location, so allow about a week in total. Those are the figures this store has always published and they are what we will keep to. Our shipping partners Tracking Every order is sent tracked. You will get an email with a tracking number once your order has actually shipped. We do not have a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your number you can follow the parcel on our order tracking page. Parcels in one order For logistical reasons, items in the same purchase may be sent in separate packages. If one turns up and another has not, give it a day before you worry, and email us if it is longer than that. If it does not arrive Email theteam@customersupport.care with your order number and we will chase the carrier with you. If we cannot ship in the time we told you, or within 30 days where no time was given, you can agree to the delay or cancel for a prompt refund. $",
    "url": "https://pigears.co.nz/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Fifteen days from purchase to return an unopened pack, with a non-refundable $39 per order packing and handling fee on a change of mind and return postage paid by the customer. That is this shop's own published policy: New Zealand law gives no statutory cooling-off period for an online purchase. An order can be cancelled until it ships, with a 12.5% service and processing fee. Sealed food that has been opened cannot be returned. Goods that arrive damaged, are lost in delivery or are not as described carry none of those charges and are put right at our cost. Rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 are unaffected.",
    "content": "Refunds and returns Last updated 6 September 2026. If you change your mind We give you 15 days from the date of purchase to send an unopened pack back. That is our own policy rather than a statutory right: New Zealand law gives no general cooling-off period for buying online, and we would rather say so than imply a right you do not have. On a change of mind a non-refundable $39 per order packing and handling fee applies, and you pay the return postage. Use a tracked service, because until it arrives back it is your parcel. Email theteam@customersupport.care with your order number and we will tell you where to send it. That covers the reasons people usually give: a better price found elsewhere, a change of heart, the wrong item ordered, or no longer needed. Sealed food Treats are sealed for hygiene. Once a bag has been opened it cannot be returned. An unopened bag can be returned in the normal way. The squeaky toy is not food. It can be returned unused in its original packaging. If something is faulty, damaged or not what you ordered None of the fees above apply. Tell us as soon as you can, with your order number and a photograph if the parcel arrived damaged. We pay the return postage and you can ask for a replacement or a refund. This is separate from the change-of-mind policy and it is not limited by it. Cancelling before it ships You can cancel any order until it ships. Most orders ship within 24 hours of being placed, so contact us within 12 hours if you can. A 12.5% service and processing fee applies to a cancellation. Once packing and shipping have started an order can no longer be cancelled, and the returns policy above is what applies instead. If we cannot ship on time The Consumer Guarantees Act 1993 requires goods to be supplied within a reasonable time, and the Fair Trading Act 1986 makes it an offence to take payment without intending to supply within the time stated. If we cannot ship within the time we have told you, we will contact you and you can either agree to the delay or cancel for a prompt refund. How refunds are paid Refunds go back to the card or PayPal account you paid with, and we process them within 24 to 48 hours of the goods arriving back. Your bank then takes its own few days. What we need from you Your order number, or the confirmation email. The goods in their original packaging, unopened in the case of food. A tracking number for the return, so we can both see where it is. Still not sorted? Our complaints policy sets out how to escalate. Nothing on this page limits your rights under the Consumer Guarantees Act 1993. $",
    "url": "https://pigears.co.nz/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Pig Ears Company New Zealand collects, uses, shares and protects your personal information, including cookies and analytics.",
    "content": "Privacy policy Last updated 6 September 2026. Pig Ears Company New Zealand, a division of Caruso Consulting Co Ltd, is responsible for personal information collected through pigears.co.nz. You can reach us at theteam@customersupport.care . What we collect, and why Order details : your name, email address, delivery address and phone number, and what you bought. We need these to take and deliver the order. Payment : handled by Stripe or PayPal. We never see or store your full card number. Support : anything you send us by email, kept with the order so the next person to read it has the context. Analytics : Google Analytics 4, loaded only if you accept analytics cookies. Decline and it is not loaded at all. Who we share it with Stripe and PayPal, to take the payment. Resend, to send you the order confirmation. Supabase, which holds the order record. Vercel, which hosts the site. The carrier, to deliver the parcel. Some of these process data outside New Zealand. Where they do, the transfer is covered by the processor's own contractual safeguards. We do not sell personal information, and we do not share it for cross-context behavioural advertising. How long we keep it Order records are kept for seven years, which is what New Zealand tax record-keeping requires. Support email is kept with the order. Analytics data is retained for 14 months. Your rights under the Privacy Act 2020 You may ask us for a copy of the personal information we hold about you, and you may ask us to correct it. Those are principles 6 and 7 of the Act and they apply whether or not you live in New Zealand. Email theteam@customersupport.care and we will answer within 20 working days, which is what the Act allows. We will not charge you for asking and we will not treat you differently for having asked. If you are not satisfied with how we have handled a privacy matter you may complain to the Office of the Privacy Commissioner . Cookies See the cookie policy . The only cookies set before you choose are the ones that keep your basket working. Children This shop is not directed at children and we do not knowingly collect information from anyone under 13. If you are not happy with our answer Tell us first and we will try to put it right. You can also complain to the Office of the Privacy Commissioner. $",
    "url": "https://pigears.co.nz/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Pig Ears Company New Zealand.",
    "content": "Terms and conditions Last updated 6 September 2026. These terms apply when you use pigears.co.nz and when you buy from us. Using the site means you accept them. We can change them, and the version on this page at the time you order is the one that applies to that order. Who you are buying from Pig Ears Company New Zealand is a division of Caruso Consulting Co Ltd, Company registration (Thailand) 0765554000332. Our new zealand administration office is 8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand, and our registered address is 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Both are on the contact page . Orders and prices Prices are in New Zealand dollars and are shown on the product page and in the cart before you pay. No GST is added at checkout. Delivery is added at the cart, at the rates on our shipping page . An order is an offer to buy. It is accepted when we confirm it by email, and we can decline an order, for example where a price or a stock level is wrong. Pig ears are sold in packs of 12, 50 and 100. The toy is sold singly. Delivery Orders are handled in 24 to 48 hours and then take five to seven days, varying by location. If we cannot ship in the time we have told you, or within 30 days where no time was given, we will contact you and you can agree to the delay or cancel for a prompt refund. Returns Our refunds and returns policy is part of these terms. There is no general cooling-off period for buying goods online in New Zealand, so that policy is what governs a change of mind, and it is published in full including its fees. Using this site The text, images, illustrations and other material on this site are for your own personal, non-commercial use. Do not copy, redistribute, sell or republish them without our written permission, and do not use the site on behalf of another business without asking us first. Do not upload or transmit anything through this site that carries harmful code, that is defamatory, obscene or discriminatory, or that infringes anyone's copyright, trademark or other rights. You need to be 18 or older to buy from us. If you are under 18, use the site only with a parent or guardian. What we sell, and what it is for Pig ears are a complementary treat for dogs, not a meal and not a medicine. We make no health, veterinary, dental or nutritional claim for anything sold here. Give a chew under supervision and take it away once it is small enough to swallow. The plush toy is a toy rather than a chew. Liability We are responsible for what the law makes us responsible for and no less. We are not liable for loss that was not foreseeable or for business losses. Nothing here limits liability for death or personal injury caused by our negligence, or for fraud. The limited liability and indemnity page sets out the detail. Governing law These terms are governed by New Zealand law, and nothing here limits any right that law gives you. $",
    "url": "https://pigears.co.nz/terms-and-conditions/"
  }
}